FAQ

Frequently Asked Questions

What do Sailing Holidays shop do with your personal information?
Sailing Holidays Shop takes the privacy of its customers very seriously. Any information collected from Sailing Holidays shop will be treated in the strictest of confidence.

We do send out email campaigns if you have chosen to receive them, you are free to unsubscribe from this service at any time if you desire.

Will Sailing Holidays shop disclose my information to third parties?
Sailing Holidays shop may disclose your information to third parties only for the purpose of completing your transaction with us, providing the above services or for administration purposes. For these purposes, we may send your information internationally, including to countries outside the EEA. Other countries offer differing levels of protection of personal information, not all of which may be as high as the UK.

Are Sailing Holidays shop committed to protecting my personal information?
Sailing Holidays shop do not sell, rent or trade your personal information to third parties for marketing purposes without your consent. In the UK Sailing Holidays shop operate and are registered in accordance with applicable data protection legislation. This is considered stringent legislation and we are proud to comply.

How secure is the information I submit?
Sailing Holidays shop never underestimate the importance of security. Sailing Holidays shop security systems take the worrying from ordering over the Internet. We use Secure Socket Layer (SSL) security for entering your credit card number. We have a SSL certificate on our server that indicates you are dealing with a registered and secure company. If you look at the properties of the actual frame containing the checkout then you will be able to see that it uses the hyper text transfer protocol - secure (https) protocol, indicating SSL security. To view the Veri-sign certificate confirming this click the right hand mouse button on the page where you enter your credit card details. From the menu that appears select properties and then certificates. The site will then display the certificate proving it is secure.

The padlock symbol at the bottom of your browser will indicate that you are in a secure area of the site and you can be confident your details will stay safe and personal. Only when you see the padlock symbol should you divulge your personal and card details.

How long will the order take to be delivered?
Orders will be processed and where possible shipped from the UK within two working days of receipt. Please allow a maximum of 28 days for delivery.

Any dates quoted for delivery of the goods are approximate only. Where a delivery date is stated, even in writing, Sailing Holidays shop will use its best endeavours to meet the date, but shall not be liable for any delay in delivery. Sailing Holidays shop are not liable for duty or seizure costs incurred during international delivery. A signature may be required upon delivery. Failure to accept delivery of any or all of the goods will entitle Sailing Holidays shop to charge in full for the goods and after a further 28 days charge storage where applicable and insurance on the value of the goods. No liability for loss or damage to Goods so held will be accepted.
Damages to or loss of the goods are not the responsibility of Sailing Holidays shop. Sailing Holidays shop are not responsible for return delivery charges.

How are the products packaged and delivered?
All items ordered will be packaged securely for their transit journey. Postage and packing details are calculated based on weight of the total package, ultimate destination and allowing for any special packaging requirements. Delivery is normally by registered delivery.

Unless otherwise agreed in writing, the customer will be expected to take delivery of the goods when the goods are ready, provided that this is not prior to payment being received in full.

Can I track my order?
Sailing Holidays shop will contact the customer by e-mail when the customer’s order is dispatched confirming the expected delivery time. Where possible this notification will accompany a carrier’s tracking number. If your goods do not arrive within the expected time please contact us and your order will be tracked with the carrier.

What happens if not all the products I order are in stock?
Sailing Holidays shop will endeavour to keep all products in stock at all times, however occasionally unforeseen customer demand absorbs all available stocks. Sailing Holidays shop make every effort to remove any out of stock items from the web store.

Sailing Holidays shop only charges for orders or parts thereof which can be fulfilled from stock, so in this instance the customers credit card will not be debited any amounts for out of stock products. Should any products out of stock not be indicated on the web site, the customer will be notified by e-mail or post within seven days of receipt of your order advising of the revised anticipated delivery date. Any out of stock items will be shipped when available, with no additional shipping charges.

Do Sailing Holidays shop have a Returns and Exchange Policy?
Sailing Holidays shop hopes that all customers will be happy with the quality of the products available from this Internet store. Every effort is made and no attention to detail spared to ensure goods are sourced from only the highest quality manufacturers. Sailing Holidays shop aim to satisfy all our customers and should the customer require a full refund or exchange then this can be offered on any item returned in its original packaging and saleable condition within 14 days of purchase.

To speed up delivery of the official Sailing Holidays shop merchandise to the customer Sailing Holidays shop occasionally use appointed agents in some areas of the world. In this instance goods should be returned to the appointed agent who is clearly indicated on the customer’s invoice.

The return details on your invoice should be contacted prior to sending any items back in order to arrange a refund or exchange number. This will ensure that when the parcel is returned we have details of the refund or exchange and can arrange a credit to your credit or debit card.

The customer is responsible for payment of shipping costs and any import duties liable on returns or exchanges unless a freepost address is supplied by the local Sailing Holidays shop shipper. Products returned without an authorisation code or sent to Sailing Holidays shop COD will not be accepted at our warehouse and will be returned back to you. Please ensure you have enclosed full details on your query, quoting the authorisation returns code. On the return of any Goods by the customer to Sailing Holidays shop, we reserve the right to levy a handling charge of up to 20% on the price of the Goods supplied to the customer.

How can I pay?
Sailing Holidays shop accepts payment by; MasterCard , Visa, American Express and PayPal.
Please be assured that your credit card transaction is protected and secure. The Internet is a safe environment in which to make your purchase and Sailing Holidays shop further ensures this through the 40 bit encryption of all information received into a secure code with 1,099,511,627,776 combinations!

Each purchase is conducted in a single currency, being pounds sterling. The actual cost to the customer, if you pay in a different currency, will vary according to the exchange rate applied by the issuer of your credit or debit card on the date of billing. Sailing Holidays shop cannot take responsibility for any discrepancy.
Ownership of the goods shall not pass to the customer until Sailing Holidays shop has received payment in full of the price of the goods and any other charges due. All prices shown include local UK sales tax (VAT).